Refund and Returns Policy for Luxeshimmerr
Effective Date: January 15, 2025
At Luxeshimmerr, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return and refund process. Please review the following details about our return and refund policy.
1. Returns
We accept returns within 30 days of your purchase date. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Custom or personalized items are not eligible for return unless they are defective.
2. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 5-10 business days. Please note that shipping fees are non-refundable.
3. Non-Returnable Items
The following items are non-returnable:
- Custom or personalized jewelry.
- Gift cards.
- Sale or discounted items (unless otherwise specified).
4. Exchanges
If you would like to exchange an item, please follow the return process. Once we receive your returned item, we will process an exchange for the item of your choice, subject to availability.
5. Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a return and send a replacement or issue a full refund based on your preference.
7. How to Initiate a Return
To initiate a return, please contact us at contact@luxeshimmerr.com with your order number and the item(s) you wish to return. We will provide further instructions and a return authorization.
8. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy regularly to stay informed of any changes.
9. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return, please contact us at:
Email: contact@luxeshimmerr.com
Phone: (219) 931-4513
Address: 524 Michigan St #803, Hammond, Indiana (IN), United States
Thank You for Shopping with Luxeshimmerr
We appreciate your business and are committed to ensuring your satisfaction. If you need further assistance, we are here to help!
